According to an article by TechRepublic, the cloud is growing and will continue to grow, as cost savings and time to market can no longer be ignored. So the cloud is here to stay and both Enterprises and Government Agencies are realizing the benefits of hosted enterprise software environments. But there is no magic in Cloud Computing. Data is not stored in a cumulus cloud floating low during an otherwise clear sunny day. Cloud Data is still stored on high tech servers in data centers around the world and therefore require support.
Disaster Recovery is at the top of the list of concerns for IT professionals considering a Cloud Service Provider (CSP) for you cloud solutions. Project Hosts is a CSP that rebuilds their customer’s deployment in another data center. This is a DR option that is included by default in all Project Hosts pricing. Some customers may request a Virtual DR sever, in which Project Hosts deploys a virtual DR server in another data center that is geographically remote from the production data center. In the event of a disaster in the primary data center, the DR environment will be online within 1 day. Custom DR infrastructure is another option, in which physical and/or virtual servers are deployed in a physically remote data center. These servers mirror the primary production infrastructure. Custom DR solutions are typically designed to have a customer’s DR environment online within as little as 4 hours.
When it comes to customer service/response, Person-2-Person support by Project Host is beyond compare. In this age of automated self-help systems, community bulletin boards and FAQs, Project Hosts is proud to offer a unique Person-2-Person Support service. Our Person-2-Person support puts you in direct contact with our support staff, which will review and respond to your request via email or phone.