Interview conducted by:
Lynn Fosse, Senior Editor, CEOCFO Magazine, Published – October 13, 2014
You can read the full interview with Scott Chapman at this link.
Mr. Chapman: We provide custom cloud hosting of Microsoft applications. When I say custom cloud hosting, that means instead of having a generic application deployed on shared servers, we give companies a more tailored application experience on their own private or dedicated cloud. We typically provide customers with dedicated servers, either physically dedicated or virtually dedicated, so that they have all the application control, flexibility, and customization that they would have if they deployed on premise or managed their own private cloud. And even though it’s a customized solution, they still gain the convenience and all the benefits of being in the cloud. We host Microsoft Project Server, the leading project management solution in the industry, SharePoint for collaboration, and Dynamics CRM for relationship management. We are now also starting to host Dynamics ERP applications and Microsoft Visual Studio Team Foundation Server.
CEOCFO: What do you look for in your people?
Mr. Chapman: A significant reason why our customers choose us, and continue to stay with us, as opposed to a public cloud provider is our unique personal-approach to working with customers. We brand this as our Person-2-Person services. Many cloud providers shy away from providing direct, personal support, and prefer to provide things like community bulletin board support, or self-service automated FAQs. We are just the opposite. I’ve built this business on providing strong relationships with our customers and partners. If something goes wrong, for whatever reason, I believe the customer should have direct access to our company, and our people. As such, I look for people who take a customer-first perspective and are thinking about what the right thing is for the customer. That not only applies for the salespeople but also in the operations and support staff that are interacting with the customers. For example, we have many customers in the healthcare business whose deployments need to be HIPAA compliant. They may have questions about whether HIPAA requires certain technical configurations, such as encryption of the databases at rest. Our people answer these questions and put in place the correct technical controls and configurations to meet each customer’s requirement.