In this age of automated self-help systems, community bulletin boards and FAQs, Project Hosts is proud to offer a unique Person-2-Person Support service. Our Person-2-Person support puts you in direct contact with our support staff, which will review and respond to your request via email or phone.
We have experienced engineers working around the clock to respond to your support requests quickly. The time required to resolve a support issue varies depending on the severity and nature of the issue. We categorize support issues into three severity levels, and each level has its own target response time.
“The response time for customer support was outstanding. We would gladly recommend Project Hosts to others.”
David Lendry, Director Program Management Network Planning & Engineering, FairPoint Communications
Project Hosts ensures your overall cloud success and complete satisfaction with our financially-backed 99.9% uptime guarantee, Person-2-Person™ support and built-in business flexibility. The result: A scalable, reliable, secure and high-performance cloud solution that is built to meet your business needs, and your users’ needs. Find out what makes us different than other Microsoft Cloud solution providers by visiting our Project Hosts’ Customer Cloud Advantage page.